Effective Date: 27 June 2024
At REVAMP, we aim to provide a seamless and satisfactory experience with our wig revamping services. This Shipping and Refund Policy outlines how we handle shipping, delivery, and refunds. Please read this policy carefully to understand your rights and our obligations.
1. Shipping Policy
a. Shipping Your Wigs to Us
i. Preparation: Pack your wig securely in a box or padded envelope. Include a note with your name and return address
ii. Shipping Costs: You are responsible for the cost of shipping your wigs to REVAMP. We recommend using a tracked shipping method to ensure safe delivery.
iii. Shipping Address: Detailed instructions are provided in your order confirmation email.
iv. Insurance: We recommend insuring your package as we are not responsible for wigs lost or damaged in transit to us.
b. Shipping Back to You
i. Return Shipping: Once your wigs are revamped, we will ship them back to you using a tracked and insured shipping service.
ii. Shipping Costs: Shipping is free for the standard service. If you choose the express service, an additional fee of £25 will be included in your order total - This service is currently unavailable.
iii. Delivery Times: For the standard service, delivery typically takes 3 to 7 working days, from receipt of your wig. For the express service, delivery takes 2 days from receipt of your wig, but this service is currently unavailable.
iv. Tracking: You will receive a tracking number once your wig is shipped back to you. Use this number to track your package.
2. Refund Policy
a. Satisfaction Guarantee
i. Quality Assurance: We strive to ensure that you are completely satisfied with our services. If you are not satisfied with the results of your wig revamping, please contact us within 7 days of receiving your wig.
ii. Resolution: We will work with you to address your concerns. This may include making adjustments to your wig, providing additional services at no extra cost, or offering a partial refund if the wig cannot be satisfactorily revamped.
b. Eligibility for Refunds
i. Conditions: Refunds are only eligible if you contact us within 7 days of receiving your revamped wig and provide evidence of the issue (e.g., photographs, detailed description).
ii. Exclusions: Refunds are not available for the following situations:
- Customisation requests that do not meet personal taste preferences (e.g., colour or style).
- Damage to wigs due to misuse, neglect, or improper care after the wig has been returned to you.
- Wigs that were in extremely poor condition and beyond repair, which was communicated to you before service.
c. Process for Refunds
i. Contact Us: To initiate a refund, please email us at hey@werevampwigs.com with your order details and a description of the issue.
ii. Assessment: We will review your request and may ask for additional information or evidence to process your refund.
iii. Refund Processing: If approved, refunds will be processed within 14 business days and will be issued to the original payment method. Depending on your payment provider, it may take additional time for the refund to appear in your account.
3. Cancellations and Changes to Orders
a. Cancellation Policy
i. Before Shipping: You can cancel your order and receive a full refund if you contact us before shipping your wig to us.
ii. After Shipping: If your wig has already been shipped to us, we still cancel the order, but the shipping cost will be deducted from your refund
b. Changes to Orders
i. Requesting Changes: If you need to make changes to your order (e.g., additional services, address changes), contact us as soon as possible at hey@werevampwigs.com.
ii. Processing Changes: We will do our best to accommodate changes to your order. However, changes may not be possible if the wig is already in the revamping process.
4. Contact Information
If you have any questions or concerns about our Shipping and Refund Policy, please contact us at: hey@werevampwigs.com
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Shipping & Refund Policy
Effective Date: 27 June 2024
At REVAMP, we aim to provide a seamless and satisfactory experience with our wig revamping services. This Shipping and Refund Policy outlines how we handle shipping, delivery, and refunds. Please read this policy carefully to understand your rights and our obligations.
1. Shipping Policy
a. Shipping Your Wigs to Us
i. Preparation: Pack your wig securely in a box or padded envelope. Include a note with your name and return address
ii. Shipping Costs: You are responsible for the cost of shipping your wigs to REVAMP. We recommend using a tracked shipping method to ensure safe delivery.
iii. Shipping Address: Detailed instructions are provided in your order confirmation email.
iv. Insurance: We recommend insuring your package as we are not responsible for wigs lost or damaged in transit to us.
b. Shipping Back to You
i. Return Shipping: Once your wigs are revamped, we will ship them back to you using a tracked and insured shipping service.
ii. Shipping Costs: Shipping is free for the standard service. If you choose the express service, an additional fee of £25 will be included in your order total - This service is currently unavailable.
iii. Delivery Times: For the standard service, delivery typically takes 3 to 7 business days, from receipt of your wig. For the express service, delivery takes 2 days from receipt of your wig, but this service is currently unavailable.
iv. Tracking: You will receive a tracking number once your wig is shipped back to you. Use this number to track your package.
2. Refund Policy
a. Satisfaction Guarantee
i. Quality Assurance: We strive to ensure that you are completely satisfied with our services. If you are not satisfied with the results of your wig revamping, please contact us within 7 days of receiving your wig.
ii. Resolution: We will work with you to address your concerns. This may include making adjustments to your wig, providing additional services at no extra cost, or offering a partial refund if the wig cannot be satisfactorily revamped.
b. Eligibility for Refunds
i. Conditions: Refunds are only eligible if you contact us within 7 days of receiving your revamped wig and provide evidence of the issue (e.g., photographs, detailed description).
ii. Exclusions: Refunds are not available for the following situations:
- Customisation requests that do not meet personal taste preferences (e.g., colour or style).
- Damage to wigs due to misuse, neglect, or improper care after the wig has been returned to you.
- Wigs that were in extremely poor condition and beyond repair, which was communicated to you before service.
c. Process for Refunds
i. Contact Us: To initiate a refund, please email us at hey@werevampwigs.com with your order details and a description of the issue.
ii. Assessment: We will review your request and may ask for additional information or evidence to process your refund.
iii. Refund Processing: If approved, refunds will be processed within 14 business days and will be issued to the original payment method. Depending on your payment provider, it may take additional time for the refund to appear in your account.
3. Cancellations and Changes to Orders
a. Cancellation Policy
i. Before Shipping: You can cancel your order and receive a full refund if you contact us before shipping your wig to us.
ii. After Shipping: If your wig has already been shipped to us, we still cancel the order, but the shipping cost will be deducted from your refund
b. Changes to Orders
i. Requesting Changes: If you need to make changes to your order (e.g., additional services, address changes), contact us as soon as possible at hey@werevampwigs.com.
ii. Processing Changes: We will do our best to accommodate changes to your order. However, changes may not be possible if the wig is already in the revamping process.
4. Contact Information
If you have any questions or concerns about our Shipping and Refund Policy, please contact us at: hey@werevampwigs.com
At REVAMP, we aim to provide a seamless and satisfactory experience with our wig revamping services. This Shipping and Refund Policy outlines how we handle shipping, delivery, and refunds. Please read this policy carefully to understand your rights and our obligations.
1. Shipping Policy
a. Shipping Your Wigs to Us
i. Preparation: Pack your wig securely in a box or padded envelope. Include a note with your name and return address
ii. Shipping Costs: You are responsible for the cost of shipping your wigs to REVAMP. We recommend using a tracked shipping method to ensure safe delivery.
iii. Shipping Address: Detailed instructions are provided in your order confirmation email.
iv. Insurance: We recommend insuring your package as we are not responsible for wigs lost or damaged in transit to us.
b. Shipping Back to You
i. Return Shipping: Once your wigs are revamped, we will ship them back to you using a tracked and insured shipping service.
ii. Shipping Costs: Shipping is free for the standard service. If you choose the express service, an additional fee of £25 will be included in your order total - This service is currently unavailable.
iii. Delivery Times: For the standard service, delivery typically takes 3 to 7 business days, from receipt of your wig. For the express service, delivery takes 2 days from receipt of your wig, but this service is currently unavailable.
iv. Tracking: You will receive a tracking number once your wig is shipped back to you. Use this number to track your package.
2. Refund Policy
a. Satisfaction Guarantee
i. Quality Assurance: We strive to ensure that you are completely satisfied with our services. If you are not satisfied with the results of your wig revamping, please contact us within 7 days of receiving your wig.
ii. Resolution: We will work with you to address your concerns. This may include making adjustments to your wig, providing additional services at no extra cost, or offering a partial refund if the wig cannot be satisfactorily revamped.
b. Eligibility for Refunds
i. Conditions: Refunds are only eligible if you contact us within 7 days of receiving your revamped wig and provide evidence of the issue (e.g., photographs, detailed description).
ii. Exclusions: Refunds are not available for the following situations:
- Customisation requests that do not meet personal taste preferences (e.g., colour or style).
- Damage to wigs due to misuse, neglect, or improper care after the wig has been returned to you.
- Wigs that were in extremely poor condition and beyond repair, which was communicated to you before service.
c. Process for Refunds
i. Contact Us: To initiate a refund, please email us at hey@werevampwigs.com with your order details and a description of the issue.
ii. Assessment: We will review your request and may ask for additional information or evidence to process your refund.
iii. Refund Processing: If approved, refunds will be processed within 14 business days and will be issued to the original payment method. Depending on your payment provider, it may take additional time for the refund to appear in your account.
3. Cancellations and Changes to Orders
a. Cancellation Policy
i. Before Shipping: You can cancel your order and receive a full refund if you contact us before shipping your wig to us.
ii. After Shipping: If your wig has already been shipped to us, we still cancel the order, but the shipping cost will be deducted from your refund
b. Changes to Orders
i. Requesting Changes: If you need to make changes to your order (e.g., additional services, address changes), contact us as soon as possible at hey@werevampwigs.com.
ii. Processing Changes: We will do our best to accommodate changes to your order. However, changes may not be possible if the wig is already in the revamping process.
4. Contact Information
If you have any questions or concerns about our Shipping and Refund Policy, please contact us at: hey@werevampwigs.com
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