Q: What is REVAMP, and what do you do?
A: REVAMP is a specialised service that transforms old, worn-out wigs into like-new, stylish wigs. We use professional techniques to refresh, restore, and customise wigs, providing a cost-effective alternative to buying new ones.
Q: How does the REVAMP process work?
A: Simply book a REVAMP service and send your old wig to the postal address in your revamp confirmation email. We will assess its condition, perform the necessary restoration and customisation, and return it to you within 3 to 7 working days, depending on the service required (10 working days for wig colouring).
Q: What types of wigs can REVAMP restore?
A: We can revamp all wigs, including synthetic and human hair wigs. Whether your wig needs basic cleaning or more extensive restoration, we can handle it.
Q: How much does it cost to revamp a wig?
A: The cost varies based on the wig’s condition and the type of restoration needed. Visit the Book a Revamp page for detailed pricing.
Q: Can I customise my wig during the revamping process?
A: Yes, we offer customisation options. You can request changes in colour or style, and your wig revamper will work to make your vision a reality.
Q: How long does it take to receive my revamped wig?
A: The standard turnaround time is between 3 to 7 working days, depending on the complexity of the restoration (10 working days for wig colouring). We also offer an express service for an additional fee if you need your wig sooner, but this service is currently unavailable.
Q: What if I’m not satisfied with the results?
A: We strive for complete customer satisfaction. If you’re not happy with the result, contact us within 7 days of receiving your wig. Please review our shipping and refund policy here.
Q: Is my wig insured during the revamping process?
A: Yes, we provide insurance coverage for your wig while it is in our care, covering potential loss or damage. You can rest assured that your wig is safe with us.
Q: How do I track the status of my wig during the revamping process?
A: Once your wig is received, you’ll receive updates at key stages of the revamping process until it is shipped back to you.
Q: How do I prepare my wig for sending to REVAMP?
A: Pack your wig securely in a box or padded envelope. Include a note with your name and return address.
Q: Can I use REVAMP if I live outside the United Kingdom?
A: Currently, we offer our services within the United Kingdom, but we are working on expanding internationally. Stay tuned for updates on our website.
Q: Are there any wigs that REVAMP cannot restore?
A: While we can handle most wigs, severely damaged wigs may be beyond repair. In such cases, we will inform you and provide recommendations.
